Many major businesses have a toll free number, which they mention on their websites. These kinds of numbers are widely used by companies all over the world. And I am sure if you are also planning on starting a company, even you will be going ahead for a toll free number. Why? Because all big companies do so, right?
But wait! Have you given a deep thought on this? Do you really feel that you should go ahead with this? There is more to having an office telephone system than just the benefits of professionalism. Keep aside what other companies do. Just think what you are going to do and how much will you be needing a toll free number. To communicate with more customers at once, services like Soderman Ringless allow for voicemail marketing to more customers at one time.
What all should you get? Let’s make your thinking process easy. We will share with you the advantage and disadvantage of having a toll free number for your business as well as website.
Advantage – Better Customer Support
The biggest advantage of having a toll free number is the better customer support you are offering to your visitors. In their needs and queries, they will be calling you without incurring any extra penny from their side. This will surely increase their faith in you.
And when the faith increases, the queries increases, and who knows you might convert one or two query into profit. Many times, these calls also generate hot leads for your business which will be highly beneficial in near future.
You can have pro 1800-xx-xxxx toll free no. or something as simple like Grandstream Distributor, who use a local mobile no.
Disadvantage – Increased Cost
But let’s wait and think about the disadvantages as well. While the queries will surely start pouring in, are you really in a business where a lead can be generated through these calls? If no, then surely it will cause you more harm than good. Your costs will increase dramatically.
The equipment cost for your telephone systems will be incurred and the telephone bills will increase. You will have to appoint a person who will hear the calls all the time and keep a note of pointers.
So what should you really do then? Just measure the pros and cons of taking a toll-free number. If the customer support is the only concern, you can take care of that through contact us form. If you think hot leads will generate more often on calls, then surely go ahead and take a number.